Lookback

What is Lookback?

Lookback is a user research and usability testing platform designed to help businesses, designers, and developers understand how users interact with their products. By providing tools for conducting real-time or recorded user testing sessions, Lookback allows teams to gather valuable insights, improve user experience, and create better digital solutions.

Key Features of Lookback

Live User Testing
- Conduct real-time testing sessions with participants as they navigate your website or app.
- Interact with users directly to ask questions and clarify feedback during the session.
Self-Guided Testing
- Allow participants to complete tasks on their own time while their interactions are recorded.
- Gather insights without scheduling live sessions, making testing more flexible.
Session Recordings
- Record video, audio, and on-screen activity to analyze user behavior in detail.
- Share recordings with team members to collaborate on findings and solutions.
In-Context Feedback
- Collect feedback directly from users as they interact with your product.
- Identify pain points and areas for improvement in real time.
Collaborative Tools
- Invite team members to join sessions or review recorded insights.
- Streamline the feedback loop with built-in commenting and sharing features.
Cross-Device Testing
- Test experiences on desktop, mobile, or tablet to ensure your product works seamlessly across devices.

Benefits of Using Lookback

Improve User Experience: Gain firsthand insights into how real users interact with your product.
Make Data-Driven Decisions: Base design improvements on actual user behavior and feedback.
Save Time and Resources: Conduct remote testing sessions without the need for in-person interviews.
Enhance Team Collaboration: Share insights and work together to implement changes effectively.
Boost Product Success: Identify usability issues early, refine your product, and deliver a better user experience.

Who Should Use Lookback?

Lookback is ideal for UX/UI designers, product managers, developers, and researchers who want to improve their digital products. Whether you're testing a new website, mobile app, or software platform, Lookback provides the tools to understand user needs and create better experiences.

Do We Use Lookback? Yes, We Do!

Lookback is a vital tool in our user research and usability testing process. It helps us gather valuable insights directly from real users, enabling us to refine our products and deliver exceptional experiences.

Here’s how we utilize Lookback:

Conduct Real-Time User Testing: Interact with users during live sessions to understand their behavior and gather feedback instantly.
Record User Interactions: Capture detailed session recordings, including video, audio, and on-screen activity, for in-depth analysis.
Facilitate Self-Guided Testing: Allow participants to test at their convenience, providing flexibility and comprehensive feedback.
Collect In-Context Feedback: Gain insights into usability challenges as users interact with our website or app.
Collaborate Effectively: Share findings with our team using Lookback’s collaborative tools, ensuring everyone is aligned on solutions.
Test Across Devices: Ensure seamless functionality and usability on desktops, tablets, and mobile devices.

Using Lookback allows us to make data-driven decisions, improve user experience, and create digital products that meet and exceed user expectations.